Assistant Housekeeping Manager

Your day to day 

FINANCIAL RETURNS:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labour.

PEOPLE:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. 
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. 
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• To ensure staff in housekeeping annual leave and public holiday leave are cleared as per schedule.
• Does interview and counseling of staff and carry out performance appraisal of staff annually.
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GUEST EXPERIENCE:

• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors.

What we need from you 

• High School, Diploma / secondary education / equivalent plus 2 year of housekeeping experience including some supervisory training/experience
• Good Communication skills and team player