Assistant Guest Experience Manager - InterContinental Hayman Great Barrier Reef

About us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

About the Role

As Assistant Guest Experience Manager on Hayman Island, you play a key role in supporting the delivery of exceptional and memorable stays for InterContinental’s VIP guests. Working closely with the Guest Experience Manager, you help oversee each stage of the guest journey — from pre-arrival planning through to post-departure follow-up — ensuring every interaction feels seamless, personalised, and exceeds expectations. This includes proactive guest communication, understanding individual preferences, and collaborating with Concierge and Reception teams to uphold a consistently elevated service standard across the resort.

In your day-to-day role, you assist in creating warm welcomes and tailored experiences, respond promptly and thoughtfully to guest feedback, and help share local insights that enhance each stay. You contribute to maintaining a high-performing, guest-focused culture by supporting team development, modelling brand standards, and fostering strong collaboration across departments. Operationally, you support financial and business outcomes by assisting with staffing coordination, promoting resort offerings, maintaining compliance and discretion, and helping drive service excellence aligned with KPIs. Reporting into the Guest Experience Manager and Director of Rooms, you work closely with the wider leadership team to uphold the resort’s values and ensure consistently high performance across the guest experience.

Salary $76,500.00

What we need from you

• Related experience in Front Office Supervisory / Duty Manager in a 5 star hotel or resort 
• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration desirable 
• Demonstrated guest interaction and specialist service experience essential
• Must speak fluent English
• Tech Savvy 
• Full and valid drivers licence 

What we offer

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Staff Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties.

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers