Assistant Front Office Manager

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager for Kimpton Tsim Sha Tsui Hong Kong to assist the Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Assisting the Front Office Manager in overseeing daily front office operations, training and coaching the team to deliver memorable guest experiences and the warmest of welcomes
• Acting as department-in-charge during the absences of the Front Office Manager, ensuring smooth operations across all teams in Front Office and resolving challenges promptly
• Managing staffing requirements, including staff scheduling, task assignment, setting clear performance and development goals for the team
• Addressing guest feedback and complaints with efficiency and professionalism to maintain the highest service standards
• Championing Kimpton Brand Values and ensuring all employees consistently follow IHG policy and procedures
• Supporting the Front Office Manager in fostering open communication within the team and across other departments to ensure seamless service delivery 

What we need from you

• A minimum of 8 years in hotel front office / guest service experience, with at least 2 years at the role of second-in-charge of Front Office
• A bachelor’s degree in hospitality management, business administration, or equivalent
• Proactive, agile, creative, charming and joyful  
• Strong service mindset, interpersonal and communication skills
• Excellent leadership, training and coaching skills
• Multi-tasking abilities and attention to details
• Flexible schedule, able to work evenings, weekends, and holidays when needed
• Familiarity with Opera, Microsoft Office Suite, Quore, JDS
• Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage