Assistant Executive Housekeeper - Six Senses Milan (New Hotel Opening)

As Assistant Executive Housekeeper, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. 

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities 

As Assistant Executive Housekeeper, I will assume full responsibility for the efficient operation of the Housekeeping department to provide exceptional products and services within brand operating standards.  

My duties and responsibilities will include:

• Maintain thorough knowledge of all hotel facilities and services, including room categories, locations, layouts, amenities and public areas, ensuring that the Housekeeping team is well informed and able to respond effectively to guest requests.

• Assist in coordinating and supervising the daily operations of the Housekeeping, Public Areas and Laundry teams, ensuring that all areas are maintained to the highest standards of cleanliness, hygiene, presentation and brand consistency.

• Conduct regular inspections of guest rooms, public areas, back-of-house spaces and laundry facilities, ensuring that standards are consistently maintained and that any deficiencies are promptly addressed.

• Support the continuous rejuvenation of the guest room, public area and laundry experience, ensuring that products, amenities, equipment and operating practices remain relevant and aligned with Six Senses wellness, sustainability and brand standards.

• Work in close partnership with Front Office, Guest Services, Reservations, Engineering and Food & Beverage to coordinate daily operations, anticipate guest needs, manage special requests and ensure a seamless hotel experience.

• Ensure that departmental policies, procedures, operating standards and best practices are consistently implemented, followed and maintained, including hygiene, health and safety, security and emergency procedures.

• Monitor housekeeping supplies, linen, uniforms, guest amenities and operating equipment, ensuring appropriate stock levels, responsible usage and effective inventory control.

• Support the management of departmental expenses, payroll, productivity and operational resources, promoting a cost-conscious approach while maintaining the quality of products and services.

• Assist in maintaining departmental documentation, checklists, reports, maintenance requests and operating records, ensuring accuracy and compliance with hotel policies and applicable local legislation.

• Support the effective management of guest feedback, complaints and special requests, ensuring timely follow-up and appropriate service recovery in collaboration with the relevant departments.

• Ensure that all activities are carried out in accordance with applicable legal, statutory, health and safety requirements, security protocols and environmental standards.

• Perform any additional duties as required by the Executive Housekeeper or Director of Rooms.

Qualifications

To execute the position of Assistant Executive Housekeeper, I must have the required qualifications, technical skills and experience in a similar role within the hospitality industry, preferably in luxury hotels, with proven results, and include the following:

• Possess a High School Diploma (Diploma di Scuola Secondaria Superiore) or equivalent, with at least two years of experience in Housekeeping, preferably within a hotel of similar size and complexity, including at least one year in a supervisory role. A Bachelor's degree in Hospitality, Hotel Management or Business Administration, together with more than five years of relevant hotel operational experience, is preferred.

• Demonstrate solid knowledge of housekeeping operations, including guest room cleaning standards, public areas, laundry operations, linen management, inventory control and departmental administration.

• Possess strong leadership, organizational and communication skills, with the ability to supervise teams, coordinate daily operations, manage priorities and maintain high standards of service and cleanliness.

• Have a good understanding of Italian health, safety and hygiene regulations, including applicable workplace safety requirements under Legislative Decree 81/2008 and relevant chemical handling and sanitation procedures.

• Fluent in English and Italian, with additional languages considered an advantage.

• Possess a valid right to work in Italy, with the relevant visa or work permit where applicable.

• Hold any additional professional qualifications or certifications required by applicable Italian legislation, including mandatory workplace health and safety training, where relevant.

The above is intended to provide an overview of the role and responsibilities for an Assistant Executive Housekeeper at Six Senses Milan. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Milan is an equal opportunity employer. This policy applies to all terms and conditions of employment.