Assistant Director of F&B

Your Day-to-Day 

People​

• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers ​
• Develop your team and improve their performance through coaching and feedback, and createperformance and development goals for colleagues ​
• Train colleagues to make sure they deliver with compliance and to the standards we expect ​
• Drive a great working environment for teams to thrive - linking up departments to create sense ofone team ​
• Promote teamwork and quality service through daily communication and coordination with otherdepartments ​
• Recommend or initiate any HR elated actions where needed ​

Guest Experience​

• Make sure all food and beverage equipment is in operational condition and regularly cleaned ​
• Make sure all food and beverage facilities including banquet/convention spaces are clean andproperly stocked to anticipated business volume. Notify engineering immediately of any maintenanceand repair needs ​
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests andcomplaints - making sure you maintain a high level of guest satisfaction ​
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty ​
• Regularly communicate with guests to ensure expectations are met ​

 Responsible Business​

• Execute the strategies set by the Director of Food and Beverage, ensuring brand standards andpolicies are followed in outlets.​
• Recruits, trains and coaches F&B colleagues, often conducting scheduling and performancemanagement.​
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimisewaste ​
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for allfood, beverage, material, and equipment ​
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done ​

Financial​

• Manage wage and beverage cost control and actively pursue cost saving measures​
• Make sure credit and financial transactions are handled securely ​
• Anticipate market changes and review operations when necessary ​
• Conduct competitor analysis ​
• Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific ​

Accountabilities​

This is the nº2 top food and beverage job in a large resort. Supervises a large number of employees in multiple major food and beverage outlets. Oversees multiple managers and supervisors with special focus on the beverage team (Mixologists and Bar attendants). Overseas the resort’s beverage program.