Assistant Director of Catering - voco Orchard Singapore

About us

voco Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

As an Assistant Director of Catering you’ll make sure all our client meetings and events run smoothly - acting as both brand ambassador and trusted partner – you’ll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees. Working alongside the Director of Catering, you will assist to develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability and proactively hunts for the new business.

• Drive a great working environment for teams to thrive – linking up departments to create sense of one team
• Develop team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Interact with outside contacts: guests, vendors, and other contacts as needed
• Work collaboratively with other departments and leaders at the hotel for a smooth operations of an event
• Responsible for running day to day operations of the department in absence of Director of Catering
• Responsible for the planning and execution of promotion and sale of conference MICE, Outdoor Catering and Weddings.
• Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans
• Negotiate sales prices within booking guidelines
• Prepare event orders according to the establish Standard Operating Procedure
• Responsible for self and team targets
• Proactively drive new business opportunities and guide team members
• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
• Build long term relationship with planners and hosts to increase loyalty to the brand
• At pre-event planning stage consult with meeting planners to optimise all elements of the meeting / event including space, meeting/break flow, menu and design etc. to improve meeting efficiency
• Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting
• Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
• Relate to business needs and make sure team prioritises the things that help our guests get their business done
• Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day
• Analyse and action against client satisfaction surveys to improve services
• Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience
• Raise the awareness and reputation of your hotel and the brand locally
• Ensure guest safety is a priority with minimal interruptions or problems
• Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• Bachelor's Degree/higher education qualification/equivalent in hospitality or related field
• At least 5 years experience in a catering setting or similar role
• Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience
• Demonstrated ability to convert leads into successful events and build long-term client relationships.
• Committed to working on weekends, public holidays and evenings, where required
• Must be able to communicate in English language and local language(s)
• A confident communicator with strong interpersonal strong skills

• Business language and tools acumen

   

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.