Assistant Banquets Manager

ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all.  Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for an Assistant Banquets Manager.  If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team!  Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY 

Oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions.  Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency.  Adhere to federal, state and local regulations concerning health safety or other compliance requirements.   Serve as Banquet Manager in his/her absence.

DUTIES AND RESPONSIBILITIES

• Manage the activities of a banquet shift.  Schedule and assign work to ensure proper shift coverage.
• Recommend and/or initiate salary, disciplinary or other staffing-related actions in accordance with company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.   Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups.  Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout. 
• Meet with Kitchen Staff to review scheduled groups’ menu.  Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs 
• Ensure guests are greeted upon arrival.      Respond to guest requests and complaints in a prompt and professional manner.   Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. 
• Review guest check with client after function and obtain signature.
• Monitor and maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted.  Assist in establishing par levels for supplies and equipment.
• Assist in controlling departmental labor and expenses.  Provide input into the preparation of the annual departmental operating budget.     
• Ensure that equipment is prepared for the following day’s work.  Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis.  Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Sales and Marketing, Catering, Outlets, Housekeeping, Accounting, Maintenance and Guest Services. 
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media) 
• May assist in reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business.
• May handle incoming/outgoing boxes and exhibit materials.
• May serve as Manager on Duty.
• May assist with other duties, including assisting banquet staff with their job functions during peak periods.

ACCOUNTABILITY

Typically supervises a large number of banquet employees in a large full service, luxury or resort hotel with catering and banquet capacity of more than 500 people.  May oversee subordinate supervisors. 

WHAT WE NEED FROM YOU

EDUCATION:

High school diploma or equivalent and two years’ experience in banquets or food and beverage operations including one year supervisor experience, or an equivalent combination of education and experience. Some college or formal training in food and beverage operations preferred.  Must speak fluent English.

OTHER:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, banquet event orders, ordering and receiving inventory, and giving and receiving instructions.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the function areas
• Handling objects
• Bending, stooping, kneeling

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.  We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes.  Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Salary Range: $58,000-$61,000