Analyst, Colleague Experience Platforms
Hotel Brand:
Location: Philippines, Makati City
Hotel: 2 - CRO Manila, 27th Floor, Tower Two, RCBC Plaza,, 6819 Ayala Avenue corner Gil Puyat Avenue, MAKATI CITY, 1200
Job number: 161713
Role Purpose
As part of the Corporate Products team, the Analyst – Colleague Experience Platforms, supports the Product Manager by ensuring the effective, reliable and compliant operation of Business Risk & Resilience (BRR) applications. The role focuses on day-to-day product support, analysis, supplier coordination and service management across a portfolio of enterprise platforms, while helping evaluate, transition and embed new applications that improve colleague experience, governance and resilience.
Key Accountabilities
- Support the Product Manager in analysing the performance, usage and value of BRR applications, providing insight to inform product roadmap, investment and prioritisation decisions.
- Conduct structured analysis of incidents, defects, service requests and enhancement demand to identify trends, root causes and opportunities for product improvement.
- Support backlog refinement by documenting requirements, analysing impacts, and helping assess effort, risk and value across change and enhancement requests.
- Produce clear product artefacts including problem statements, option analyses, business impacts, and operational considerations to support decision-making.
- Assist with lifecycle management of BRR applications, including assessment of technical health, supportability, adoption and alignment to colleague and business needs.
- Contribute to the evaluation of new BRR applications by analysing requirements, capabilities, integration considerations and operational impacts.
- Support governance and compliance activities by ensuring accurate information is available for audits, risk assessments and business reporting.
- Act as a trusted analytical partner to stakeholders, translating data and platform insights into clear, actionable recommendations for the Product Manager.
Key Skills & Experiences
Education
- Bachelor’s degree or equivalent professional experience in a relevant discipline such as business analysis, product management, information systems or related fields.
Experience
- Demonstrable experience in a product, business analysis or digital platform role, supporting product managers or product teams.
- Experience analysing functional requirements, demand, incidents and performance data to inform prioritisation and product decisions.
- Exposure to enterprise SaaS platforms, ideally within risk, compliance, legal or governance domains, is desirable.
- Comfortable working across multiple stakeholders and domains within a complex, global organisation.
Technical skills and Knowledge
- Strong analytical skills with the ability to interpret data, trends and insights to support product and investment decisions.
- Experience producing structured analysis, problem statements, impact assessments and decision-support artefacts.
- Understanding of product lifecycle concepts, backlog management and change governance within a product operating model.
- Ability to document and communicate requirements, options and recommendations clearly for technical and non-technical audiences.
- Familiarity with service management and delivery concepts (e.g. incidents, change, BAU) as inputs to product analysis, rather than as primary ownership.
- Experience using enterprise tools such as ServiceNow, Jira, collaboration platforms and reporting tools is preferred.
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
