All Day Dining Manager 全日制餐厅经理
Hotel Brand: Holiday Inn
Location: China, Shanghai, Shanghai
Hotel: Shanghai Pudong Airport (SHAPT), Pudong Airport Phase 3
Job number: 132289
- In the absence of a Director, conducts shift briefings to ensure hotel activities and operational requirements are known
- 在总监缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
- 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
- Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
- 监督部门工作程序手册中列出的各项规范的贯彻执行。
- Enforce shift hand over procedures
- 执行交接班程序。
- Enforce correct bill paying procedures
- 遵守正确的结账程序。
- Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products, etc.
- 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
- Supervise cash handling and banking procedures
- 监督现金的处理和存放程序。
- Prepare daily banking and cash flow reports
- 编制每日存款和流动资金报告。
- Establish and instruct staff in cash security procedures
- 制定并指导员工执行现金安全制度。
- Deal with irregular payments
- 处理异常的付款情况。
- Supervise the maintenance of service equipment
- 监督服务设备的维护保养。
- Monitor standards of guest facilities and services
- 监督客用设施和服务的标准。
- Control stock and monitor security procedures
- 控制存货和监督保安成序。
- Assist with menu and wine list creation
- 协助菜单和酒水单的设计工作。
- Supervise outlet service including Tea Lounge
- 监督餐厅及茶楼的服务。
- Works with Superior on manpower planning and management needs
- 和上级领导一起进行人力规划和管理需求。
- Works with Superior in the preparation and management of the Department’s budget
- 和上级领导一起编制和管理部门预算。
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
- 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
- Manage special amenities and special events
- 特殊设施和活动的管理工作。
- Anticipate market changes and review operations when necessary
- 有效的预测市场的变化，并在必要时审评运营工作
- Up-sell property facilities
- 推销酒店的设施。
- Actively pursue cost saving measures
- 积极的实行节约成本的措施。
- Recycle wherever possible
- 尽可能再利用能源。
- Manage wage and beverage cost
- 管理工资和饮料成本。
- Forecasting
- 进行预测工作。
- Stock control
- 有效的控制存货。
- Analyze statistics and change your operations to reflect customer preferences
- 分析统计数据，按照客人的喜好改变运营方法。
- Mix your own shift hours to ensure you know what is happening in your department at all times (i.e. nights, days, week-ends and during the week, break, lunch and evening shifts)
- 混合自己的轮班时间确保随时了解部门内发生的事情(如夜班，白班，周末和周一至周五班，间休，午餐时间和晚班)。
- Make conversation to guests during their order and find out their likes and dislikes as well as building rapport
- 在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系。
- Other reasonable Ad hoc tasks assigned by supervisor
- 其他由上级分配的合理任务
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