Agent Front Desk- InterContinental Boston -1
Hotel Brand: InterContinental
Location: United States, Massachusetts, Boston
Hotel: Boston (BOSHA), 510 Atlantic Avenue, 02210
Job number: 122433
Do You See Yourself as a Front Desk Agent?
Welcome the World with Elegance at InterContinental® Boston – Where Every Guest’s Journey Begins with You.
At IHG Hotels & Resorts, we believe hospitality is an art—and every team member brings their unique creativity, care, and spirit to the canvas. Whether you're drawn to the rhythm of fine dining or the joy of creating seamless guest experiences, we invite you to be part of something exceptional. We’re looking for individuals who take pride in precision, celebrate service, and thrive in a refined, collaborative environment.
Hotel Overview
For over 70 years, the InterContinental® brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental® Boston continues that tradition. Proudly rated Forbes Recommended, AAA Four Diamond, and named one of the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon of luxury on Boston’s historic waterfront.
We offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. We invite passionate professionals to help us write the next chapter in our legacy of excellence.
Position Overview
As a Front Desk Agent, you are the orchestrator of first impressions, the elegant voice, the knowledgeable guide, the steady presence who ensures that every arrival feels like a homecoming. From the moment guests step into our lobby to the time they depart, you’ll be their trusted host and concierge, creating personalized, polished, and frictionless experiences.
Key Responsibilities
- Greet guests with poise, professionalism, and warmth, embodying a luxury welcome
- Manage check-ins and check-outs with accuracy, efficiency, and attentiveness
- Recognize IHG One Rewards members and returning guests with tailored acknowledgment
- Deliver personalized service and thoughtful recommendations, anticipating guest needs
- Handle cash, credit card, and billing transactions with security and precision
- Resolve concerns or requests with empathy, timeliness, and a sense of ownership
- Clearly document and communicate guest preferences across departments
- Maintain a lobby environment aligned with Forbes luxury standards
- Actively participate in daily briefings and Forbes service training
- Uphold the principles of Forbes Five-Star behavior standards, including:
- Gracious, intuitive, and sincere communication
- Anticipatory service and attention to detail
- Professional demeanor, grooming, and body language
- Consistent use of guest names and recognition moments
- Polished service recovery and emotional intelligence
What Sets You Apart
- Previous experience in a luxury or Forbes-rated hotel preferred
- Natural ability to build rapport and deliver intuitive, guest-centered service
- Fluent in English; other languages a plus
- Comfortable with property management and reservation systems
- Strong problem-solving, multitasking, and organizational skills
- High school diploma or equivalent required; some college preferred
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Able to lift up to 50 lbs and remain on feet for extended periods
What We Offer
At InterContinental Boston, we reward your excellence with a work environment designed to nurture success:
- Hourly Rate: $32.20
- Medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Paid vacation, holidays, and wellness days
- Complimentary staff meals and dry cleaning
- IHG Employee Room Benefit Program – Global hotel discounts
- Ongoing Forbes service training and development
- A sophisticated, inclusive, and growth-oriented culture
Be the Voice of True Hospitality
If you believe that luxury lives in the details, and that guest interactions are opportunities to deliver elegance, connection, and meaning we invite you to join our world-class team. Help us deliver Forbes-level experiences, one guest at a time.
IHG is proud to be an Equal Opportunity Employer.
We celebrate diversity and believe that hospitality begins with humanity. All backgrounds, identities, and experiences are welcome.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
