Administrative Assistant & Quality Executive - Six Senses The Palm Dubai

As Administrative Assistant, I will assume full responsibility for the efficient operation in the following: 

• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.  
• Operate office equipment.
• Compose, type, and distribute meeting notes, routine correspondence, and reports. 
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material. 
• Make meeting presentations for General Manager.
• Attend meetings and training as required by supervisors. 
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 
• Strictly adhere to LQA standards and monitor guest comments analysing feedback and ensuring timely response and follow-up on guest comments.
• Monitor, audit, and evaluate service quality across all departments in line with Six Senses brand standards and LQA criteria.
• Conduct regular quality and sustainability audits, prepare reports, and propose action plans for improvement.
• Support departmental leaders in developing corrective actions and tracking progress on improvement initiatives.
• Collaborate with the Sustainability team to uphold Earth Lab initiatives and community engagement programs.
• Assist with mystery guest audits, pre-opening standards, and operational readiness evaluations.
• Lead by example, maintaining a visible presence and embodying Six Senses' purpose of reconnecting people with themselves, others, and the world around them.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Minimum 1 year Admin Assistance experience at a resort, hotel or similar setting. 
• Minimum 2–3 years’ experience in a quality, guest experience, or rooms division role in a luxury or lifestyle resort environment.
• Strong analytical skills with proficiency in Excel and guest feedback platforms (e.g., ReviewPro, Medallia, TrustYou).
• Fluent in English: I understand that additional languages are preferred, 

The above is intended to provide an overview of the role and responsibilities for a F&B Administrative Assistant at Six Senses The Palm Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.