Account Manager, Creative Services

At IHG Hotels & Resorts, hospitality isn’t just what we do, it’s who we are. And in our Creative Services team, it’s how we bring our global brand to life every day. We’re looking for an Associate Manager, Creative Services - a strategic thinker and service-driven marketer who’s passionate about connecting brands with people through compelling campaigns and exceptional project delivery.

If you love the art of marketing and the structure of strong project management, this is your chance to make your mark across a powerful portfolio of brands — including our Masterbrand, loyalty program, and 20 globally recognized hotel brands.

What You’ll Do

You’ll be an integral part of our collaborative, high-performing creative team, leading marketing projects from kick-off to execution. You’ll work together with designers, writers, production artists, and external agencies to deliver content that connects with audiences and aligns with business objectives.

• Lead and manage creative campaigns, including resource planning, briefings, reviews, and daily team coordination
• Collaborate with internal stakeholders to ensure all content is aligned with brand voice, business goals, and consumer insights
• Drive the development of channel-specific marketing content, ensuring consistency, governance, and strategic execution
• Work cross-functionally to deliver content to specification across all channels
• Build and maintain strong relationships with agencies, internal clients, and global counterparts to ensure localized success

What You’ll Bring

We’re looking for someone who thrives in a busy, collaborative environment and brings both creative passion and operational excellence to the table.

Skills

• Proven experience managing large-scale marketing projects from conception through implementation
• Strong verbal and written communication, with the ability to influence at all levels
• Knowledge of interactive/digital marketing, agency environments, and brand activation
• Solid understanding of project and product management methodologies
• Proficiency in Microsoft Office Suite; Figma knowledge is a plus
• Strong problem-solving and team facilitation skills

Mindset

• You love marketing, advertising, and brand storytelling
• Creative briefs and brand guidelines? Music to your ears
• You’re excited to learn the nuances of 20+ brands and bring each of them to life
• You see collaboration as essential, not optional
• You’re always looking for ways to improve, innovate, and streamline processes

How We’ll Work Together

• You’ll be fully embedded in our Creative Services team of account leads, designers, writers, and production experts
• We’ll get you set up with everything you need: Microsoft 365, Figma, onboarding, training, and support from day one
• You’ll take the lead on key team routines — including resource coordination, creative briefings, campaign development, and content governance
• You’ll play a key role in maintaining the creative integrity of our work while meeting business needs across regions and platforms

Ready to shape the future of hospitality marketing? Apply now and bring your creativity and strategic vision to IHG Hotels & Resorts.

Closed for applications Friday 18th July 2025

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