AMER Commercial and Revenue Management Specialist

Role Purpose

Subject matter expert on deal structure, comprehensive deal strategy, and internal deal issue resolution on behalf of the sales team. Create and coordinate global special projects and programs in collaboration with RM and operations in support of key strategic initiatives. Serve as a trusted advisor to field sales on pricing, program development and implements business terms and conditions to support sales agreements. Manage program performance and provide insights for future strategies. Support deals through the sales cycle and drive the approval process in collaboration with cross functional teams.

Key Accountabilities

• • Lead, design, develop global programs/projects.
  • Drive the implementation, execution and manage performance of initiatives
  • Support customer conversations and make final decisions about renewal and terminations for sales agreements.
  • Responsible for vetting and managing a pipeline of potential opportunities with a goal of implementing commercially viable deals for IHG hotels.

Lead assessment, design and deliver custom solutions to meet the unique needs of our customers

• Collaborate with internal customers i.e. Sales, Legal, Finance/Accounting, Marketing, and Loyalty to design sales agreements and deals to drive revenue
• Work with the sales team to address special needs and complex transactions, develop pricing structure to ensure customer satisfaction.
• Aid in completing and/or coordinating activities as related to assigned special projects; assist in establishing and/or communicating project timetables, actions steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines.
• Analyze data to prepare a variety of departmental reports to communicate program performance
• Prepare and distribute a variety of departmental reports, presentations, newsletters, studies and/or other support documentation, gathering and summarizing information from various sources as requested. May create and format reports and presentation materials utilizing various spreadsheet graphics, and/or statistical software.
• Complete and/or coordinate activities as related to assigned special projects. Establish and/or communicate project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines
• May assist with conducting competitive reviews for benchmarking performance, measuring service offerings, responding to internal/external inquiries, and/or determining technical capabilities.
• Coordinate calls, meetings and/or site visits with sellers, regional teams and other functions.
• Prepare reports, charts, presentation data, or logs as required and according to established specifications. Answer inquiries related to daily activities of work area, and act as a liaison between assigned work area and internal or external contacts to convey appropriate information. Compose clear and concise correspondence as requested or required. Perform other support duties as assigned to facilitate the smooth operation of the assigned work area.

Key Skills & Experiences

Education –

Associate degree or Bachelor's degree or an equivalent combination of education and work-related experience.

Experience –

4-7 years progressive work-related experience, ideally in franchise services or hotel industry operations, with demonstrated proficiency in multiple disciplines/processes related to the position.

Technical Skills and Knowledge –

• Strong PC skills including software packages with emphasis on spreadsheets, word processing, and databases.
• Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers, and developing information via written reports and presentations.
• Demonstrated ability to analyze information for the purpose of accurately maintaining data and reporting trends or inconsistencies.
• Demonstrated ability to handle multiple assignments and projects with follow-through and ability to complete multiple ongoing projects on time and within specified budget.
• Demonstrated organizational skills and attention to detail in order to maintain accuracy of reporting data. 
• Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, ever-evolving environment
• Awareness of pricing strategy and how to determine the effective price based on competitive analysis.
• ROI and business case development