2025实习生（校招空宣专场）

Guest Service Center Agent,1pax 宾客服务中心接待1人
Process all incoming and outgoing calls accurately and courteously
正确并礼貌地处理所有打进和打出酒店的电话。
Records and controls accurately wake up calls
准确记录并管理叫早服务。
Pages guests in co-operation with concerned departments
与相关部门合作，对客人进行呼叫。
Records all entries on traffic sheets
将所有条目记录到电话单上。
Assists guests with international calls and directory queries
协助客人处理国际长途和号码查询。
Calls guests by name whenever possible
尽量称呼客人的姓名 。
Pages staff member when requested
如有需要，对工作人员进行呼叫。
Abides by principles of guest privacy
遵守保护客人隐私的原则
Handles guests needs or requests and reports complaints to the Telephone Supervisor
满足客人的需要或请求，并向总机主管汇报投诉情况。
What  we need from you 我们需要你具备

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
沟通技巧——宾客可能会向您提出顾虑或赞赏，您需要能够轻松应对
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
您解决问题的能力将把问题转化为机遇，给每一位宾客留下美好的回忆
Fluency in the local language - extra language skills would be great, but not essential 
本地语言流利；如掌握其他语言更佳，但并非必要条件
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
 能读会写，电脑熟练——您需要掌握良好的阅读、写作技能，以及基本的数学和计算机知识
Flexibility - night, weekend and holiday shifts are all part of the job 
弹性排班——这份工作需要在夜间、周末和假日轮班工作
You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential 
高中文凭或资质大学学位更佳，但并非必要条件
Experience - ideally you’ll have spent at least one year in a guest service center or guest service position 
经验——理想情况下，您应至少拥有一年的宾客服务中心或客服领域工作经验

F&B Guest Services, 1pax餐饮服务员1人:
Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

Deliver high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的服务。

What we need from you 我们需要你具备

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
沟通技巧——宾客可能会向您提出顾虑或赞赏，您需要能够轻松应对

Above High School Education
高中以上学历
 

Kitchen Helper,2pax 厨房小工2人

Prepares kitchen equipment for use
准备厨房设备以便使用
Assembles and prepare ingredients for menu items
为菜单上的项目安排准备原料
 Prepares simple food items    
准备简单的食品
To have a full understanding of food service standards and product knowledge.
清楚了解并掌握食品服务标准及产品知识
Maintain professional grooming standards and personal hygiene in accordance with hotel policy at all times.
时常保持专业的仪容仪表及个人卫生以符合酒店标准
What  we need from you 我们需要你具备
 Above High School Education,Majors related to cooking and nutrition are preferred
 高中以上学历，烹饪与营养相关专业优先