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鲜艳餐厅迎宾员 Xianyan Hostess / Host

2482x804-hotelfoodandbeverage
2482x804-hotelfoodandbeverage
holiday-inn-logo-non-endorsed-digital-green-rgb-horz-2023-en
holiday-inn-logo-non-endorsed-digital-green-rgb-horz-2023-en

Hotel Brand: Holiday Inn
Location: China, Beijing, Kunshan

Hotel: Kunshan Huaqiao (SHAHQ), Huaqiao Int'l Business District, 215332

Job number: 111316

job overview职位概述

  • To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.

在餐厅适当的欢迎宾客和有可能的宾客,使用技能和个人的社交技巧使客人获得最好的体验。

  • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   

遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。

 

 

At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:

  • Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol. 
  • Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.
  • Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.

华邑®酒店,我们让我们的客人感到事业通达,尊重认同。为了达到这个目标,我们需要你提供知礼尊客的中华待客之道,同时还要:

  • 尽显中华礼仪 – 向客人展示我们标志性的欢迎,并用谦恭得体的中华待客之道来款待我们的客人。
  • 表达尊重认同 – 通过为客人提供量身定制的服务来认知客人,顺应客人偏好,从而彰显客人独一无二的尊贵身份。
  • 协力成就事业 – 充分理解我们客人的事业及社交需求,主动行动,提供高效准确的服务,力求超越客人期望。

Duties and Responsibilities工作职责

  • Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:

  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。

  • Ensure restaurant operating equipment is clean and in working order

确保餐厅运营设备的清洁并正常工作。

  • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

按照酒店的规定保持工服和个人仪表的高标准。

  • Welcoming guests to the Restaurant, by using the Restaurant name

迎客人光临餐厅,使用餐厅的名称。

  • Inquiring if they have a reservation and noting it in the reservation book if they do

询问客人是否有预订,如有预定在预订册上做记录。

  • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。

  • Being attentive to guest requests

周到的满足客人要求。

  • Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。

  • Take telephone bookings and document in the Reservation book according to restaurant standards

接听电话订位并按餐厅的规范在预订冊上记录。

  • Train wait staff and bus staff in hostess standards

按领位员的标准培训员工。

  • Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。

  • Maintain responsibility of cleanliness of hostess stations 

保持迎宾台的清洁。

  • Maintain responsibility of cleanliness of all menus and drink menus

保持所有菜单和饮料单的清洁。

  • Assist with beverage service

协助饮料服务。

  • Assist with food service

协助食品服务。

  • Maintain detailed knowledge of menu, including daily specials

对菜单有具体的了解,包括每日特价。

  • Ensure tables are cleared quietly and efficiently

确保迅速且高效的清理餐桌。

  • Carry food and beverage trays in a safe manner to minimize breakages

安全的举餐盘使破损将到最低。

  • Complete dockets accurately and clearly

准确和清楚的填写收据。

 

  • Maintain current information on all general activities of the hotel

了解当前酒店所有的活动。

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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