鲜艳餐厅服务员 Xianyan Service Attendant
Hotel Brand: Holiday Inn
Location: China, Beijing, Kunshan
Hotel: Kunshan Huaqiao (SHAHQ), Huaqiao Int'l Business District, 215332
Job number: 109514
job overview职位概述
- Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
为客人提供快速热情的餐饮服务,根据设定的标准确保餐饮外观的质量。
- Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:
- Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
- Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.
- Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.
在华邑®酒店,我们让我们的客人感到事业通达,尊重认同。为了达到这个目标,我们需要你提供知礼尊客的中华待客之道,同时还要:
- 尽显中华礼仪 – 向客人展示我们标志性的欢迎,并用谦恭得体的中华待客之道来款待我们的客人。
- 表达尊重认同 – 通过为客人提供量身定制的服务来认知客人,顺应客人偏好,从而彰显客人独一无二的尊贵身份。
- 协力成就事业 – 充分理解我们客人的事业及社交需求,主动行动,提供高效准确的服务,力求超越客人期望。
Duties and Responsibilities工作职责
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
- Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
- Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
- Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
- Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
- Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务:
- Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
- Outlet equipment is clean
设备干净
- Equipment is sorted and stored
设备分类且存放好
- Glassware is polished
玻璃器皿擦亮
- Flatware is polished
擦亮餐具
- China is clean
清洁瓷器
- Waiter stations are prepared
准备好服务台
- Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
- Tables are set
摆设好餐台
- Reservations are read and familiarized
阅读并熟悉预订
- Special occasions are ready
准备好特别活动
- Music is on
放音乐
- Lighting is on
开灯
- Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
- Carries out effective service by ensuring:
高效的提供服务:
- Guests are greeted and seated
迎宾并安排客人就坐
- Daily specials are explained and upsold
说明并推销每日特价
- Food orders are processed accurately
准确的下餐单
- Trays and tray jacks are effectively used
有效的利用托盘和托盘架
- Food orders are taken quickly
快速的为客人写餐单
- Payment methods are handled accurately
确的处理付款方法
- Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
- Bar is clean
清洁的酒吧
- Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
- Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
- Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务:
- Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
- Promoting and selling cocktails to guests
向客人推销鸡尾酒
- Making and presenting cocktails
调配和装饰鸡尾酒
- Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
- Take appropriate action to resolve guest complaints
正确处理客人的投诉。
- Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
- Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。
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