餐饮服务员 Food and Beverage Service Attendant

Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
根据部门的标准和程序，提供高品质的餐饮服务

Establishes and maintains effective employee working relationships
建立和维持有效的工作关系

Attends and participates in daily briefings and other meetings as scheduled
根据日程安排参加每日例会和其他会议

Attends and participates in training sessions as scheduled
根据安排参加培训

Prepares for service by ensuring
作好服务准备工作确保作到以下几方面：
1.Grooming is impeccable and in accordance with IHG personal presentation standards
根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表
2.Equipment is clean
干净的设备
3.Equipment is sorted and stored
设备的分类和储存
4.Glassware is polished
光亮的玻璃器具
5.Requirements for special occasions are ready
准备特别场合的必要用具
6.Music is on
合适音量的背景音乐
7.Lighting is on
合适的照明灯光
8.Outlet is ready for service and guest comfort
做好餐厅的准备工作以便提供服务和款待客人

Carries out effective service by ensuring:
提供高效的服务，确保做到：
1.Guests are greeted and seated
问候和带领客人入座
2.Explaining and up-selling daily beverage specials
解释和出售每日的特色酒水
3.Processing food orders accurately
准确处理食物点菜单
4.Using trays and tray jacks effectively
有效运用托盘和托盘架
5.Quickly taking food and beverage orders
迅速的为客人点食物 和酒水
6.Ensuring payment methods are handled accurately
准确的处理付款
7.Ensuring working areas are cleaned and re-set quickly
快速的清洁和重新布置工作区域
8.Ensuring the bar is clean
确保酒吧的清洁
9.Conversing with Guests in relation to the food and beverage products
与客人交流食物和酒水的问题

Carries out effective beverage service by ensuring:
提供高效的酒水服务应确保做到：
1.Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
推销酒水并随时为客人添加酒水，遵守酒水服务制度。
2.Coffee and tea is served hot and in accordance with standard
根据标准供应热的咖啡和茶

To abide the hotel regulation.
遵守酒店各项规章制度。

Any other duties may be assigned by supervisor.
完成上级布置的其它工作。

Complete Tertiaryeducation. Experience in the hospitality industry, similar position experiencein an international chained hotel is preferred. Knowledge of food and beverageproduct and service.
高等教育学历，具备酒店行业工作经验，在国际连锁酒店工作经验者优先。具有一定餐饮产品知识及服务技能。