预订经理 Reservations Manager

•Monitor the daily operations of reservations（e.g. LNR/KNR/Wechat/Email/E-booking/Brand web online）
监督日常预订业务。(包括KNR/LNR/微信/邮件/TMC后台/官网直连)
•Control rooms inventory including allocation and reservations to areas of maximum yield and blackout dates
管理客房清单，包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理
•Develop and conduct rooms-based marketing activities
开展和实施以客房为基础的市场活动
•Track sales programs/promotions and provide feedback as necessary to relevant departments
跟踪销售计划，促销活动，并向相关部门提供必要的反馈
•Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
记录散客驱势，入住率记录和市场细分发展情况来协助预测工作
•Create and maintain allotments
建立并维护客房分配方案
•Ensure accuracy of guest history and client profiles in Data Base
确保数据库中客人记录和客户资料的准确性
•Track market codes
记录市场代码
•Load and maintain rates in reservation system
将房价下载至预订系统并进行维护工作
•Maintain rate in Website
维护网上房价
•Manage Hotel Bank and GDS close out/opening-up dates, if applicable
管理酒店银行及全球分销系统的开关日期 (适用的话)
•Complete weekly and end of month sales report if necessary.
根据需要完成周、月销售报告
•Conduct market research and analysis
开展市场调研和分析工作
•Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
考虑并评论可能会影响业务结果的经济、政治和社会活动及潮流问题
•Access and assess sales and marketing data
进入并评估市场销售数据
•Works with superior on manpower planning and management needs
和上级一起进行人力规划和管理需求
•Create and manage rate code/rate category /profile/system maintenance
创建和管理价格代码/五字代码/档案，以及系统维护
•Inventory balance and management
客房库存平衡与管理，确保内网/外网各房型可同步售卖
•Optimize all the channels, e.g. Room type /Rate/Policy
优化各渠道，包括房型/价格/条款政策等
•Monitor group pick up standards
根据实际运营操作/管理团队用房
•Upsell skill training ，in order to increase hotel revenues
增销技能培训，增加酒店收益
•Good communicate with operation team, ensure efficiency of work
与运营部门保持良好沟通，确保工作的高效性
•Works as a team, Synchronized with work skills/love/relationship/benefit/respect/Harmonious
团队合作精神，同步体现技能/关爱/情感/福利/尊重/和谐

Required Skills –
技能要求
•Highly effective communication skills (written and verbal)
高效的够沟通技巧 (书写和语言)
•Competent presentation and public-speaking abilities
公众演讲能力
•Ability to build solid & genuine relationships with customers
能够和客人建立稳固和真诚的关系
•Highly organized and able to prioritize and meet deadlines in a fast-paced environment
工作有条理，能够合理划分工作优先顺序，并在规定时间内完成任务
•Excellent command of English, written and verbal
英语流利，能够熟练书写和沟通
•Computer literacy a must, with a highly proficient knowledge of Word, Excel, Outlook and PowerPoint
较强的电脑操作能力，能够熟练使用Word, Excel, Outlook和PowerPoint
•Self-confident, creative and proactive, able to prioritize and make effective decisions
自信、主动、有创造力，能合理区分任务优先顺序并做出有效的决定
•Highly effective leadership
高效的领导能力

Qualifications –
学历
•University/College degree or a formal education in Management (optional)
本科学历或管理专业的正规教育 （备选）

Experience –
经历
•Approximately 3-4 years’ experience as a Manager/Assistant Manager
约3-4年预订部经理/副经理的工作经验