预订文员 Reservation Agent

• Prepare and execute action plans which increase reservation sales and associated business.  准备并执行增加预定销售和相关生意的行动计划。
• Maintain knowledge of special rates/ offers/ promotions. 对酒店特价/特别优惠/促销知识随时更新和掌握。
• Record special billing arrangements for groups and conventions. 记录团队及会议特殊帐单安排。
• Monitor reservation levels and inform Managers of current and future occupancy rates. 监控预定等级并通知经理目前及后期的入住率。
• Process amendments to reservations such as extensions, early departures, etc. 处理预定变更例如延住，提前离店等。