预订文员
Hotel Brand: InterContinental Hotels & Resorts
Location: China, Beijing, Beijing
Hotel: 北京市朝阳区南三里屯路一号北京三里屯通盈中心洲际酒店, 北京市, Beijing, Beijing, China
Job number: A561235156
Salary: 4000 - 5000
1. 负责客户电话、线上平台及到店等多渠道的客房、餐饮、会议等预订受理与确认工作；
2. 准确录入并维护预订系统信息，及时更新房态、价格及促销政策等动态数据；
3. 协调前厅、销售、运营等部门，确保预订信息准确传递与服务无缝衔接；
4. 处理预订变更、取消及特殊需求（如无障碍设施、婴儿床等），提供标准化且个性化的客户服务；
5. 按要求完成日/月预订数据统计与基础分析，支持运营决策。
1. 普通话标准，具备良好的语言表达与沟通协调能力；
2. 熟悉办公软件及主流预订系统（如Opera系统）者优先；
3. 具备1年以上酒店、旅行社或大型服务业客服/预订相关工作经验；
4. 责任心强，细致耐心，具备较强的服务意识与抗压能力；
5. 能适应轮班制工作安排，包括节假日及晚间时段。
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 4000 - 5000
