预订主管

• In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• 在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
• 运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
• Promote the Hotel’s (and ICHG generally) products and services
• 推銷酒店（以及整个洲际酒店集团）的产品和服务
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
• 充分了解所在地区的洲际酒店集团成员的产品和服务
• Develop and maintain a regular pattern of sales calls
• 发展和保持定期进行销售拜访的模式
• Prepare and execute action plans which increase reservation sales and associated business
• 准备和执行增加预订销售和相关业务的工作计划
• Record and process reservations made by phone/fax/email
• 记录和处理通过电话，传真，电子邮件进行的预订
• Accept wait list reservations
• 接受等待名单预订
• Process amendments to reservations such as extensions, early departures, etc
• 修改延期和提前离店等特殊情况的预订记录
• Manage “no show” reservations by investigation and recording of same
• 调查和记录未按预订抵店的预订情况
• Record special billing arrangements for groups and conventions
• 对团队和会议的特别账单安排进行记录

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力
• Good writing skills
具有良好的写作能力