资深皇冠会务销售经理 Senior Crowne Meetings Events Manager

FINANCIAL RETURNS
财务回报
• Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction.
• 深入理解和了解酒店的重点部门，在必要时获得部门/客户的专业知识，以最大限度地提高客人满意度。
• Prepare Weekly Events Forecast and seize upselling opportunities.
• 准备每周活动预测并抓住追加销售机会。
• Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction.
• 确保及时跟进和追求与客户和利益相关者的战略关系，以推动最高水平的客人满意度。
• Ensure timely delivery of Master Invoice to customers and facilitate payment.
• 确保主发票及时交付给客户并促进付款。
• Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled.
• 与预订部、市场销售部和餐饮部紧密合作，确保活动账目的统一和核对。

PEOPLE
员工团队
• Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services when needed.
• 在需要时与相应的皇冠会议执行人员合作，提供行业/客户特定的服务。
• Communicate to his/her superior any issues encountered and other relevant information.
• 向他/她的上级沟通遇到的任何问题和其他相关信息。
• Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required.
• 参加并在适当的情况下，组织培训课程，每日简报和其他需要的会议。
• Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities.
• 在适用的情况下，监督、管理和培训皇冠会议活动主管和皇冠会议活动协调员履行职责。
• Where applicable, act as escalation point for clients and members of the Crowne Meetings Fulfillment Team when issues are not solved at a proper level.
• 在适当的情况下，当问题没有得到适当的解决时，作为客户和皇冠会议履行团队成员的升级点。

GUEST EXPERIENCE
宾客体验
• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.
• 在活动前策划过程中，与会议策划者协商，确定最佳的会议室配置，会议/休息流程建议，菜单规划，餐饮协调，桌子安排，装饰选择等，以提高会议效率和生产力。
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
• 每天与每位会议策划人会面，汇报日常活动，审查消费、账单和合同账单的任何例外情况，并审查最终账单的估计。
• Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience.
• 与客户和餐饮员工计划并举行活动前会议，以确定提高客人体验的方法。
• Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly.
• 根据情况指定为联络点，提供即时协助，以迅速满足客户需求并使活动顺利进行。
• Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities.
• 监督活动后电话的组织和反馈调查的收集，跟踪客户以获得活动反馈并识别进一步的商业机会。
RESPONSIBLE BUSINESS
企业责任
• Develop awareness and reputation of the hotel and the brand in the local community.
• 提高酒店和品牌在当地社区的知名度和声誉。
• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment.
• 协调安全和安保措施，确保会议顺利进行，尽量减少干扰或问题。为客户提供会议方案和替代方案的指导和建议，以减少浪费，节约能源，并将对环境的影响降到最低。

.Degree or Diploma, and at least 3 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.
Expected to possess the following skills:
• Good communication and negotiation skills
• Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required
• Travel when required to promote the hotel and develop potential business.
• Conduct client interviews and target business.
• Strong organisational skills required to maintain electronic and paper filing systems
• Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports. Interfaces with operations on a timely basis.
• Develops and maintains contract with business generators, Meeting and convention planners closely allied to Hotel business.
• Excellent PC skills (including MS Office)
本科或以上学历，3年以上酒店或相关服务行业会议策划相关经验。所需的经验类型和水平可能因业务规模和复杂程度而略有不同。
期望具备以下技能:
• 良好的沟通和谈判能力
• 积极主动，按时完成任务，并按要求完成项目
• 监督竞争对手的活动并协助监察市场动态
• 较强的组织能力以维护电子和纸质档案系统
• 需要时出差对酒店进行推销，发展潜在的业务机会
• 对客户进行拜访及追踪生意
• 保持高水平的政策和程序相关知识，并在适用的情况下与所有员工有效沟通。
• 展示清晰有效的口头和书面技能，以获取和传达信息给客户，技术人员，管理层和团队成员，并制作报告.及时与运营部门进行沟通。
• 根据酒店的营业需要，与业务联系人、会务策划者等客户开发并保持联系。
• 优秀的电脑操作能力(包括MS Office Delphi , Opera, BEO/GR等制作)
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。