资深会务销售及统筹经理 Senior MICE Events Manager

• Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities GUEST EXPERIENCE

• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

• Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience

• Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

• Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities