西餐服务领班 F&B Service Captain

 Duties and Responsibilities工作职责 

• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
• 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
• Supervise cash handling and banking procedures
• 监督现金的处理和存放程序。
• Prepare daily banking and cash flow reports
• 编制每日存款和流动资金报告。
• Establish and instruct staff in cash security procedures
• 制定并指导员工执行现金安全制度。
• Deal with irregular payments
• 处理异常的付款情况。
• Supervise the maintenance of service equipment
• 监督服务设备的维护保养。
• Monitor standards of guest facilities and services
• 监督客用设施和服务的标准。
• Control stock and monitor security procedures
• 控制存货和监督保安成序。
• Assist with menu and wine list creation
• 协助菜单和酒水单的设计工作。
• Supervise functions
• 监督各项职能。
• Supervise outlet service
• 监督餐厅的服务。
• Works with Superior on manpower planning and management needs
• 和上级领导一起进行人力规划和管理需求。
• Works with Superior in the preparation and management of the Department’s budget
• 和上级领导一起编制和管理部门预算。

Key Metrics –

主要绩效指标

• Completion of assigned tasks
• 完成分配给工作的情况

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)

• Guest Requests
• 客人的要求

Required Skills –

技能要求

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
• Problem solving and training abilities.
• 具有解决问题和培训的能力

Qualifications –

学历

• Diploma in Hotel Administration, Hotel Management or equivalent. Or combination of required working experience to wave education requirement.
•  具有酒店政管理，酒店管理或相关的大专学历。或结合所要求的工作经验适当降低学历要求。

Experience –

经历

• 2 years related experience or an equivalent combination of education and experience.  Supervisory experience preferred.
• 2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考