西餐咖啡厅主管/领班

·         Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

·         在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：

• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
• 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
• Ensure restaurant operating equipment is clean and in working order
• 确保餐厅运营设备的清洁并正常工作。

• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
• 按照酒店的规定保持工服和个人仪表的高标准。
• Welcoming guests to the Restaurant, by using the Restaurant name
• 迎客人光临餐厅，使用餐厅的名称。
• Inquiring if they have a reservation and noting it in the reservation book if they do
• 询问客人是否有预订，如有预定在预订册上做记录。
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
• Being attentive to guest requests
• 周到的满足客人要求。

·         Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

·         陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。

·         Take telephone bookings and document in the Reservation book according to restaurant standards

·         接听电话订位并按餐厅的规范在预订冊上记录。

·         Train wait staff and bus staff in hostess standards

·         按领位员的标准培训员工。

·         Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

·         周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。

·         Maintain responsibility of cleanliness of hostess stations 

·         保持迎宾台的清洁。

·         Maintain responsibility of cleanliness of all menus and drink menus

·         保持所有菜单和饮料单的清洁。

·         Assist with beverage service

·         协助饮料服务。

·         Assist with food service

·         协助食品服务。

·         Maintain detailed knowledge of menu, including daily specials

·         对菜单有具体的了解，包括每日特价。

·         Ensure tables are cleared quietly and efficiently

·         确保迅速且高效的清理餐桌。

·         Carry food and beverage trays in a safe manner to minimize breakages

·         安全的举餐盘使破损将到最低。

·         Complete dockets accurately and clearly

·         准确和清楚的填写收据。

·         Maintain current information on all general activities of the hotel

·         了解当前酒店所有的活动。