行政副管家

Directs the work assignment of supervisory and non-supervisory personnel
指导管理人员及非管理人员的工作委派
• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
监督客房部员工，确保客人得到迅速及礼貌的服务
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known
repeat guests and other VIP’s receive special attention
监督客房部员工以确保房间状况，尤其确保优悦会员，熟客及其他贵宾得到特殊关照。
• Informs other operating departments of Housekeeping matters, which concern notably the Front Office,
to ensure accurate room status, in addition to communicating with Engineering and the Laundry
通知其他与客房部相关联的运作部门，尤其是前厅部，以确保房态的精确性，并与工程部及洗衣房进行沟
通。
• Schedules routine inspections by supervisors, of all housekeeping areas including occupied and nonoccupied rooms
安排主管进行常规检查，检查包括空房及住客房在内的所有客房区域。
• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and
equipment are clean and in good repair, well maintained and replaced / refurbished as required
定期检查所有客房区域的客房，以确保家具及设施设备的清洁，得到及时维修，保持良好状态，并按要求
替换或打蜡。
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate
remedial action if necessary
直接监督并评估所有员工仪容，是否遵守酒店规章制度及工作要求。如有必要，立即矫正不规范行为。
• Follows up on progress of agenda items covered in regular meetings
跟进例会中涵盖的日常项目进程。
• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
为协助客人，应确保客房部员工熟悉酒店设施。
• Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the
Housekeeping Department
就影响客房部的所有事宜，与行政管家保持稳步沟通。
• Supervises outside contractors to ensure contractual compliance
监督外部承包商，确保合同执行无误。
• Ensures that consumption of guest supplies is under control
确保控制客用品消耗。
• Assists in monitoring and controlling Housekeeping procedures including lost and found, key control,
security and emergency procedures, health and safety for employees and guests
协助监督并控制客房流程，包括失物招领，钥匙管理，安全及应急流程，及酒店员工和客人的健康安全。
• Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
与行政管家合作处理日常清洁，包括客房大清洁等。
• Acts on behalf of the Executive Housekeeper in his / her absence as assigned
• 委任在行政管家缺席时处理事务。Obey temporary arrangement or transfer by superior and department
head.
服从部门领导工作上的临时安排及调动

大专及以上学历，行政管理、工商管理、文秘等相关专业优先；
具备5年及以上企业行政管理工作经验，有中大型组织或高端服务场景（如高端物业、酒店、总部办公等）行政支持经验者优先；
熟悉行政管理全流程，具备较强的组织协调能力、多任务处理能力及应急响应能力；
具备良好的书面与口头表达能力，熟练使用Office办公软件，具备基础数据分析与报告撰写能力；
职业素养良好，责任心强，保密意识强，严格遵守个人信息保护相关规定。