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礼宾员

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2482x804-channelpartnershipsandloyalty
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crowne-plaza-endorsed-logo-plum-rgb-horz-en-eps

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing, Shenzhen

Hotel: Shenzhen Futian (SZXSF), No. 28, Fuhua 1st Road, Futian District, 518048

Job number: 111556

Guest experience 
Make sure our guests always get a warm welcome and a sincere farewell from you and your team   
Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences
Resolve guest issues and use their feedback to improve guest satisfaction
Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants 
Make great guest relationships in a very short space of time
Effortlessly meet the diverse cultural needs of guests from around the world 
 
Responsible business 
Make sure you and your team are aware of credit policies and accounting practices
Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests
Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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