洲际会高级文员
Hotel Brand: InterContinental Hotels & Resorts
Location: China, Guangdong, Shenzhen
Hotel: 深圳市华侨城深南大道9009号, 深圳市, Shenzhen, Guangdong, China
Job number: A561212398
Salary: 4500 - 5500
1. 负责行政酒廊的日常运营服务，为宾客提供高效、专业的接待与咨询服务。
2. 协助办理宾客入住及退房手续，提供个性化迎送服务，提升客户满意度。
3. 管理酒廊物资库存，定期廊物资库存，定期盘点并提交补货申请，确保物品供应充足。
4. 维护行政酒廊环境整洁与设施正常运行，协调相关部门处理突发问题。
5. 记录宾客反馈意见，及时上报并跟进服务改进措施。
1. 大专及以上学历，酒店管理、旅游服务等相关专业优先。
2. 具有2年及以上国际高星级酒店行政酒廊或同岗位工作经验。
3. 熟悉酒店前厅服务流程和opera系统，具备良好的服务意识与应变能力。
4. 普通话标准，具备基本英语或者粤语沟通能力，能处理外籍或粤港澳宾客需求。
5. 形象端正，亲和力强，具备较强的沟通协调能力和团队合作精神。
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 4500 - 5500
