洲际会文员
Hotel Brand: InterContinental Hotels & Resorts
Location: China, Guangdong, Shenzhen
Hotel: 深圳市华侨城深南大道9009号, 深圳市, Shenzhen, Guangdong, China
Job number: A561174895
1. 负责行政酒廊的日常运营，包括接待、服务及环境维护，确保为宾客提供高品质的休闲体验。
2. 根据宾客需求，提供专业的饮品、小食推荐与服务，确保服务流程规范且高效。
3. 管理酒廊物资，包括库存盘点、补货申请及设备维护，确保物资充足且设备正常运行。
4. 处理宾客投诉与建议，及时反馈并跟进解决，提升宾客满意度。
5. 协助组织酒廊活动，如品鉴会、主题派对等，提升酒廊品牌影响力。
6. 维护酒廊秩序，确保宾客安全与隐私，营造舒适、优雅的休闲环境。
1. 大专及以上学历，酒店管理、旅游管理等相关专业优先。
2. 具备1年及以上酒店、餐饮或相关服务行业工作经验，熟悉服务流程与标准。
3. 具备良好的沟通能力和服务意识，能够热情、耐心地接待宾客。
4. 具备较强的应变能力和问题解决能力，能够妥善处理宾客投诉与突发情况。
5. 形象气质佳，具备良好的职业素养和团队合作精神。
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
