楼层经理 Floor Manager

• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
• 监督客房部工作人员，确保客人得到及时和礼貌的服务。
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
• 监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。
• Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
• 进行具体时间安排，由主管据此对所有客房区域，包括入住和未入住的房间进行日常视察。
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
• Follows up on progress of agenda items covered in regular meetings
• 对日常会议上讨论的议程事项的进展程度进行跟进。
• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
• 确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。
• Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
• 坚持就影响客房部工作的各种问题向行政管家进行汇报 。
• Supervises the (outsourcing)floor attendant
• 对(外包)楼层服务员工作进行管理及工作监督。
• Ensures that consumption of guest supplies is under control
• 确保客用品的消耗得到控制。
• Others assigned by EH
• 其他被行政管家分配的任务和工作。

Required Skills –
技能要求
• Proficient in the use of Microsoft Office
• 熟练使用微软办公软件
• Problem solving, reasoning, motivating, organizational and training abilities
• 具有解决问题，推理，号召，组织和培训能力
• Strong Leadership skills in managing teams
• 在管理队伍中有很强的领导技能

Qualifications –
学历
• Diploma in Hotel Administration, Hotel Management or equivalent
• 具有酒店行政管理，酒店管理或相关的大专学历。

Experience –
经验
• 3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.
• 最好拥有在相似规模酒店3年客房楼层工作经验，包括的管理经验。
• Type and level of experience required may vary slightly based on size and complexity of operation
• 经验类型和程度的要求可能因运营规模和复杂性而略有不同。