楼层经理 Floor Manager

Supervise the implementation of housekeeping standards and proceduresin relation to:
监督客房标准和程序的执行，主要如下
o Public Area Service
公共区域清洁服务
o Bedroom service
卧室清洁服务
o Bathroom service
浴室清洁服务
o Valet service
管家服务
o Cleaning service
清洁服务
o Linen maintenance
布草的维护
Recommended changes to these standards and training needs on an ongoingbasis
对当前的标准和培训进行适当的建议和改进。
Maintain a current and thorough knowledge of all housekeepingprocedures.
掌握当前的、全面的客房体系的相关。
Start and End the shift and ensure effective shift hand over
上下班,确保有效地移交工作。
Distribution and collection of keys
分发和收取钥匙。
Management of all incoming and outgoing calls
控制内外部的调用。
Solve employee grievances
解决员工的不平情绪。
Perform Room allocations
分配房间。
Perform Room inspections
检查房间。
Prioritise guests rooms cleaning
有效分配客人的房间打扫工作
Liaise with Front Office for guest and hotel requirements
椐客人和酒店要求与前厅部保持联系。
Co-ordinate special projects (eg ite rooms, vermin control, window andcarpet cleaning, room inventories)
协调方案（房间的布置、虫害的 控制、窗户及地毯的清洁、房间的财产）
Manage all special requests made by guests
处理客人的特殊需求。
Ensure consistency within the department
确保部门内部的一致性。
Management of lost property for the hotel
处理酒店的失物招领问题
Ensure you have completed knowledge of room types, layouts andfacilities
确保已熟知房间类型、布局和设施相关知识。
Manage storage areas
管理库房区域。
Maintain adequate stock levels
维持足够的库存水平。
Complete stock takes as required
完成必需的库存量
Conducts shift briefings to ensure hotel activities and operationalrequirements are known
管理排班事项以确保酒店的活动和运作的要求众所周知。

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Able to speak, read and write English
具有说，读和写英语的能力。
Proficient in the use of Microsoft Office
熟练使用微软办公软件
Organizational and training abilities
具有组织和培训能力