服务及预订中心文员

· Process all incoming andoutgoing calls accurately and courteously

· 正确并礼貌地处理所有打进和打出酒店的电话。

· Records and controls accuratelywake up calls

· 准确记录并管理叫早服务。

· Pages guests in co-operationwith concerned departments

· 与相关部门合作，对客人进行呼叫。

· Records all entries on trafficsheets

· 将所有条目记录到电话单上。

· Assists guests withinternational calls and directory queries

· 协助客人处理国际长途和号码查询。

· Calls guests by name wheneverpossible

· 尽量称呼客人的姓名 。

· Pages staff member whenrequested

· 如有需要，对工作人员进行呼叫。

· Abides by principles of guestprivacy

· 遵守保护客人隐私的原则

· Handles guests needs orrequests and reports complaints to the Telephone Supervisor

· 满足客人的需要或请求，并向总机主管汇报投诉情况。

· Report on logbook daily

· 每日记下工作日志。

· Bill call costs

· 提供电话费单据。

· Aware of local telephonelistings and frequently dialed numbers

· 熟悉当地电话表以及常拨号码。

· Strictly abides by standardspolicies and procedures governing cases of emergency such as fire, bomb scareand other critical situations

· 严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。

· Advises defects on switchboardequipment to Supervisor

· 向主管汇报总机设备出现的问题。

· Maintains a clean workenvironment and so on.

· 保持工作环境的清洁等

· Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Able to read and write English

· 能够读写英语

· Proficient in the use of FrontOffice System

· 熟练使用前台系统

· Accept interns

· 接受实习生