料飲デュ―ティマネージャー | F&B Duty Manager - Hotel Indigo Tokyo Shibuya

F&B Duty マネージャーは、レストラン・バー・朝食サービスの運営を統括し、料飲部長の右腕としてチームをリードするポジションです。
現場とマネジメントの双方で活躍しながら、サービス品質の向上とチーム作りに貢献していただきます。

主な職責

■ オペレーション統括
•    レストラン・バー・朝食など料飲施設のデイリーオペレーションを管理
•    ピーク時のフロアサポート、ゲスト対応、サービス品質の監督
•    ブランド基準・衛生基準（HACCP含む）の遵守
•    動線・サービス手順の改善提案と実行
•    大口予約・イベント時の調整および現場管理

■ チームマネジメント
•    Supervisor・チームリーダーの育成、コーチング、業績評価
•    月次シフト作成、人員配置、労務管理
•    新入社員のオンボーディングとサービス研修の主導
•    日次・週次ミーティングのリードによる方向性共有

■ 数値管理（料飲部長サポート）
•    日々の売上進捗の確認と課題共有
•    アップセル・追加販売の実行支援
•    在庫管理・備品管理・ロス削減
•    月次レポート作成（Directorレビュー向け）

■ 顧客体験の向上
•    クレーム対応の一次責任者として迅速に対応
•    VIPゲスト・特別リクエスト対応
•    OTAレビュー・ハートビートのモニタリングおよび改善アクション
•    ゲストの期待を超える体験づくりの推進

■ マーケティング・プロモーション（サポート）
•    季節メニュー・イベントの実行フェーズを担当
•    マーケティングチームとの連携による館内プロモーション運用
•    市場動向やゲストニーズのフィードバック提供

応募資格
•    学歴不問
•    ホテルまたはレストランでのF&B経験5年以上
•    1〜2年のスーパーバイザーまたはリーダー経験
•    多様なバックグラウンドを持つスタッフのマネジメントスキル
•    日本語：ビジネスレベル
•    英語：日常会話レベル以上（読み書きできれば尚可）
•    数値管理（売上・在庫・労務等）の基礎理解
•    宴席・イベント運営経験があれば歓迎

このポジションの魅力
•    渋谷という多様なカルチャーの中心で働ける
•    現場 × マネジメント両方のスキルを磨ける
•    グローバルブランド IHG のネットワークや研修制度
•    キャリアパス：Assistant Manager → Manager → Director
•    多国籍チームで働くダイナミックな環境

福利厚生
•    社会保険（健保・厚年・雇用）完備
•    交通費全額支給
•    食事手当：　10,500円/月（500円/日）
•    私傷病休暇（Sick Leave）: 年間12日付与
•    誕生日休暇
•    制服・靴、ロッカー貸与
•    シャワー室
•    社員食堂（休憩室）
•    定期健康診断
•    社内表彰制度
•    IHG宿泊優待制度（国内・海外）
•    ホテルレストラン割引優待制度
•    道玄坂通ビルテナント割引
•    従業員感謝週間
•    月1回のランチ提供など

As an F&B Duty Manager, you will oversee daily operations across our restaurant, bar, and breakfast service while supporting the Director of F&B in leading the team.
This role combines on-the-floor leadership with people management, ensuring exceptional guest experiences and operational excellence.

Key Responsibilities

■ Operational Leadership
•    Oversee daily operations for restaurant, bar, and breakfast
•    Support floor service during peak periods
•    Maintain brand standards and hygiene/HACCP compliance
•    Identify and implement workflow and service improvements
•    Coordinate large bookings, events, and special requests

■ Team Management
•    Train, coach, and evaluate Supervisors and Team Leaders
•    Manage monthly schedules, staffing plans, and labor controls
•    Lead onboarding and service training for new team members
•    Conduct daily/weekly briefings and ensure clear communication

■ Financial Support
•    Monitor daily revenue and share insights with Supervisors
•    Support upselling and cross-selling initiatives on the floor
•    Oversee inventory, cost control, and waste reduction
•    Prepare monthly operational reports for Director review

■ Guest Experience
•    Handle escalated guest issues promptly and professionally
•    Oversee VIP service and special arrangements
•    Monitor OTA reviews and Heartbeat results, supporting improvement plans
•    Drive initiatives to enhance overall guest satisfaction

■ Marketing & Promotion (Support)
•    Execute seasonal promotions and menu launches
•    Partner with Marketing on in-house promotional activities
•    Share guest feedback and market trends for future planning

Requirements

•    Minimum 5 years of F&B experience in hotels or restaurants
•    1–2 years in a supervisory or leadership role
•    Strong leadership and communication skills within diverse teams
•    Business-level Japanese
•    Conversational English (reading/writing preferred)
•    Basic understanding of revenue, inventory, and labor management
•    Experience with events or banquets is an advantage

What Makes This Role Special

•    Work in one of Tokyo’s most vibrant and culturally rich locations
•    Build both operational and leadership capabilities
•    Access to IHG’s global training programs and career pathways
•    Clear progression toward Assistant Manager → Manager → Director
•    A multicultural and creative team environment

What you can expect from us:

•    Full social insurance coverage (health, pension, and employment)
•    Full transportation allowance
•    Meal allowance: ¥10,500/month (¥500/day)
•    Paid sick leave: 12 days per year
•    Birthday leave
•    Uniform, shoes, and locker provided
•    Shower facilities available
•    Staff cafeteria and break room
•    Annual health checkup
•    In-house recognition and award programs
•    IHG employee rate program for domestic and international stays
•    Hotel restaurant discount program
•    Discounts at Dogenzaka Dori Building tenant stores
•    Employee Appreciation Week

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.