宾客服务经理Guest Services Manager
Hotel Brand: Crowne Plaza
Location: China, Hubei, Ezhou
Hotel: 湖北省鄂州市临空经济区临空大道39号, 鄂州市, Ezhou, Hubei, China
Job number: A561254626
Salary: 6 - 8
1.宾客服务经理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。
2.要负责收集宾客反馈的住宿意见，确保客人满意。并及时处理客诉。
3.协助前台经理完成本部门的绩效考核。
4.要负责重要宾客的迎领工作，解决当班期间发生的安全问题。
5.进行整个酒店的安全和日常设备检查工作。
6.向其它班次协调交班记录上需要沟通的事项。
1.大专及以上学历，有同岗位工作经验3年以上。
2.能用英语对话。从事前厅服务形象气质佳，熟悉电脑操作。
3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 6 - 8
