宾客服务经理 Guest Service Manager
Hotel Brand: Holiday Inn
Location: China, Hainan, Sanya
Hotel: Sanya Bay (SYXSB), 207 Sanya Bay Road, Tianya District, Sanya, 572000
Job number: 132741
1、熟悉前厅部工作标准及程序；
2、在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作；
3、负责处理当班期间处理宾客的问题和投诉；
4、负责VIP客人的接待和欢送；
5、协助前台工作，帮助客人登记入住，结帐离店，寄存领取行李，为客人提供准确的问询信息；
6、协助前厅部经理对员工的培训和发展提供合理建议；
7、熟悉对财产安全、紧急救护和火警等突发应急处理程序;
Who we are
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
