宾客服务经理 Guest Service Manager
Hotel Brand: Holiday Inn
Location: China, Shanxi, Taiyuan
Hotel: Taiyuan Sunshine (TYNSS), No.288 Xinjinci Road, Jinyuan District, 030000
Job number: 131733
1.监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 ，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 ，对高效的常客客史档案系统维护实施监管。
2.在贵宾到达前对贵宾房进行检查。
3.处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进。
4.查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 。
5.评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施。
6.组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行。
7.在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日。
Who we are
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
