宾客服务经理
Hotel Brand: HUALUXE
Location: China, Chongqing
Hotel: Chongqing Wushan (CKGCW), Longjiang Village, Wushan County
Job number: 135604
- 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通
- 向所有部门提供功能性支持和指导
- 按需要与酒店其它部门进行合作、协调和沟通
- 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视
- 就客人的需求做出反应并解决相关问题
- 对接待部和预订部工作人员进行监督和指导
- 在高峰期向前厅部工作人员和其它所有部门提供支持和协助
- 保证贵宾和优悦会会员受到特别关照
- 定期检查一线各部门和二线各部门的清洁状况
- 协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行
- 监督员工的行为、制服穿着、卫生和外表形象
- 为前厅部会议提供信息
- 促进店际销售及推销酒店内的设施
- 检查结帐说明并监督客人信用情况
- 分析和批准打折相关事宜
- 分析房价差异报告以保证控制客房收入
- 在紧急情况下使用酒店管理系统（PMS）
- 熟知酒店紧急情况所有处理程序
- 确保一线员工遵从散客市场技巧并最大化的进行销售
- 与上级领导和人力资源部一起进行人力规划和管理需求
- 与上级领导和财务总监一起编制和管理部门预算
Who we are
At HUALUXE Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As an international premium hotel brand created with the customs of Chinese consumers in mind, HUALUXE integrate unique local cultural heritage into hotel design and service, exhibiting the art of Chinese hospitality that revolves around ‘eat’ and ‘meet’.
At HUALUXE, we provide guests an immersive Chinese culture experience and bring Chinese aesthetic into daily life.
Our colleagues don’t just acknowledge our values, they enhance them.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
