宾客服务经理
Hotel Brand: Holiday Inn
Location: China, Guangdong, Guangzhou
Hotel: 广州市天河区金穗路62号广州珠江新城假日酒店, 广州市, Guangzhou, Guangdong, China
Job number: A561211113
Salary: 6000 - 8000
1. 对前台进行日常管理，用敏锐的判断力和决断力解决客户的问题。
2. 前厅负责人不在期间，负责协调和督促各部门做好当值期间的各种工作。协调各部门的工作关系，处理和解决发生的各种问题和突发的各类事件。
3.与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。
4.采取必要行动，及时有效的处理顾客的不满，回访客人，确保客人对解决方法满意。
1.大专以上学历，有洲际工作经验优先（对客基础英文沟通交流）。
2.懂得酒店管理一般理论知识和酒店管理制度和工作规范。
3.熟悉各种应急预案的内容和程序，具有组织、指挥、协调和控制等方面的管理能力，能处理宾客投诉和突发事件。
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 6000 - 8000
