宾客服务经理
Hotel Brand: Crowne Plaza
Location:
Hotel: 安徽省合肥市宿州北路318号, 庐阳区
Job number: A561180218
Salary: 4000 - 6000
1. 负责宾客的接待与咨询工作，确保为宾客提供热情、专业、高效的服务体验。
2. 处理宾客的投诉与建议，及时协调相关部门解决宾客问题，提升宾客满意度。
3. 监控宾客服务流程，确保服务质量符合酒店标准，并不断优化服务流程。
4. 协调酒店各部门，确保宾客在入住期间的各项需求得到及时满足。
5. 收集宾客反馈，为酒店服务改进提供数据支持，并参与制定服务提升计划。
6. 定期组织宾客服务培训，提升团队整体服务水平。
1. 大专及以上学历，酒店管理、旅游管理等相关专业优先。
2. 具备1年以上酒店或相关服务行业工作经验，熟悉宾客服务流程。
3. 具备良好的沟通能力和服务意识，能够处理各种宾客问题。
4. 具有较强的组织协调能力和团队合作精神，能够与各部门有效沟通。
5. 熟练使用办公软件，具备良好的数据分析和报告撰写能力。
6. 工作认真负责，能够承受一定的工作压力，具备良好的应变能力。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 4000 - 6000
