宾客服务接待员Guest Service Agent
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing, Shenzhen
Hotel: Shenzhen WECC (SZXIC), No.8, Zhanyun Road, Baoan District, 518100
Job number: 117294
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
- Registers and rooms all arrivals according to established procedures
- 按照既定工作程序为所有来客登记并安排房间。
- Maintains intimate knowledge of departmental standards and procedures
- 熟知部门标准工作程序。
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
- Maintains cashier float and ensures accurate daily report of all money received
- 保持库存现金限额并保证每日对所收现金进行准确报告。
- Cashes hotel guest’s personal and travelers checks and assists with currency exchange
- 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
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