宾客服务接待
Hotel Brand: Crowne Plaza
Location: China, Shanghai, Shanghai
Hotel: 闵行区陈行公路3701号, 上海市, Shanghai, Shanghai, China
Job number: A561220962
1. 负责前台接待、宾客登记、入住与退房办理等日常服务工作；
2. 解答宾客咨询，协调处理客房、餐饮、设施等相关需求及一般性投诉；
3. 协助开展客户关系维护，记录并反馈宾客意见与建议，提升服务体验。
1. 大专及以上学历，专业不限；
2. 具备良好的沟通表达能力、服务意识和应变能力；
3. 能熟练使用办公软件，具备基础英语交流能力者优先；
4. 遵守职业操守，无违法违纪记录，能适应轮班工作安排。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
