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宾客服务主管 Guest Services Supervisor

2482x804-hotelfrontoffice
2482x804-hotelfrontoffice
hualuxe-logo-pos-red-rgb-horz-en
hualuxe-logo-pos-red-rgb-horz-en

Hotel Brand: HUALUXE
Location: China, Beijing, Kunshan

Hotel: Kunshan Huaqiao (SHAKH), Building A, No.888 Shangyin Road, Huaqiao Town, 215332

Job number: 111310

job overview职位概述

  • Responsible for the operational efficiency of all front desk areas during shift and the service delivery of this areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards
  • 负责管理所有前台的运营效率和服务工作。根据既定的标准提供及时和专业的入住和退房等服务
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At HUALUXE®, we want our guests to feel accomplished and respected.  To help them we need you to offer intuitive Chinese hospitality and:

  • Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol
  • Respect and Recognize – We respect and recognize guests no matter who they are and adapt to guest preferences making them feel a cut above the rest
  • Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services

華邑®酒店,我们让我们的客人感到事业通达,尊重认同。为了达到这个目标,我们需要你提供知礼尊客的中华待客之道,同时还要:

  • 尽显中华礼仪 –向客人展示我们标志性的欢迎礼,并用谦恭得体的中华待客之道来款待我们的客人
  • 表达尊重认同 – 我们尊重、认知每一位客人,我们记录客人的偏好,通过个性化的服务客人的尊贵身份
  • 协力成就事业 – 悉心洞察、领会客人商务及社交的不同需求,先行一步,力求以准确高效、超越客人期望的服务,帮助客人达成目标

Duties and Responsibilities 工作职责

  • Conducts shift briefings to ensure hotel activities and operational requirements are known 
  • 进行有效的交接班简报工作,以明确酒店活动和运营要求
  • Supervise front desk operations during assigned shift including:
  • 在当班期间监督前台运营情况,包括:
  • Maintenance of guest information
  • 维护客户信息
  • Maintenance of information about local events
  • 维护当地活动的信息
  • Compile occupancy statistics
  • 统计入住情况
  • Supervise group bookings
  • 监督团队预订情况
  • Assisting with serious complaints
  • 协助解决严重投诉问题
  • Supervise cashiering activities during shift including:
  • 在当班期间监督收银的活动,包括:
  • Cash handling and banking procedure
  • 现金处理和银行业务程序
  • Dealing with irregular payments
  • 处理非正常的付款情况
  • Instructing staff in credit policies and facilities
  • 就信用政策和设备对员工进行指导培训
  • Instructing staff in cash security procedures
  • 就现金安全程序对员工进行指导
  • Carry out debtor control
  • 实施应收帐款控制
  • Prepare reports
  • 准备财务报告
  • Supervise the cashiering system
  • 对收银系统实施监管
  • Works with Superior on manpower planning and management needs
  • 与上级领导一起进行人力规划和管理需求的讨论

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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