宾客服务主管 Guest Service Supervisor

Number of employees supervised  管理的员工

Direct    Bell Captain / Guest Service Agents

直接          行李领班，前台接待

Indirect     N/A

间接          无

Annual Operating Profit/Payroll Budget   年度经营利润和薪金预算

• N/A
• 无 

Key Metrics  主要绩效指标

• Completion of assigned tasks
• 完成分配给的工作的情况

Decision Making Responsibilities (Decision Rights)   决策职责(决策权)﹣

• Matters pertaining to Front Desk operations
• 与前台相关的事宜
• Within the authority as assigned for Hotel Band 7 role
• 酒店职位7级所拥有职权范围

Required Skills  技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

1. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Proficient in the use of Microsoft Office and Front Office System

1. 熟练使用微软办公软件和前台系统

• Problem solving and organizational abilities

1. 具有解决问题和组织能力

Qualifications   学历

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

1. 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。 

Experience   经验

• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

1. 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。