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宾客服务主管 Guest Service Supervisor

2482x804-contractlaw
2482x804-contractlaw
intercontinental
intercontinental

Hotel Brand: InterContinental
Location: China, Beijing, Xi'an

Hotel: Xi'an Hi-tech Zone (SIAHZ), 11 Tuan Jie Nan Lu, Gaoxin District, Xi'an, 710000

Job number: 114806

  • Conducts shift briefings to ensure hotel activities and operational requirements are known 
  • 进行有效的交接班简报工作,以明确酒店活动和运营要求
  • Supervise front office operations during assigned shift including:
  • 在当班期间监督前厅部运营情况,包括:
  • Maintenance of guest information
  • 维护客户信息
  • Maintenance of information about local events
  • 维护当地活动的信息 
  • Compile occupancy statistics
  • 统计入住情况
  • Supervise the use of he public address system
  • 监督公共广播系统的使用
  • Supervise group bookings
  • 监督团组预订情况
  • Assisting with serious complaints
  • 协助解决严重投诉问题
  • Supervise cashiering activities during shift including:
  • 在当班期间监督收银活动,包括:
  • Cash handling and banking procedure
  • 现金处理和银行业务程序
  • Dealing with irregular payments
  • 处理非法支付情况
  • Instructing staff in credit policies and facilities
  • 就信用政策和设备对员工进行指导
  • Instructing staff in cash security procedures
  • 就现金安全程序对员工进行指导
  • Carry out debtor control
  • 实施应收帐款控制
  • Prepare reports
  • 准备财务报告
  • Supervise the cashiering system
  • 对收银系统实施监管
  • Works with Superior and Human Resources on manpower planning and management needs
  • 与上级领导和人力资源部一起进行人力规划和管理需求。
  • Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 

与上级领导和财务总监一起编制和管理部门预算。

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