宾客服务中心文员 Service Center Agent
Hotel Brand: Holiday Inn
Location: China, Beijing
Hotel: Beijing ChangAn West (PEGCA), No.66,Yongding Road,, Haidian District,Beijing, 100039
Job number: 111008
- Process all incoming and outgoing calls accurately and courteously. 正确并礼貌地处理所有打进和打出酒店的电话。
- Records and controls accurately wake up calls. 准确记录并管理叫早服务。
- Assists guests with international calls and directory queries. 协助客人处理国际长途和号码查询。
- Calls guests by name持续称呼客人的姓名。
- Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
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