宾客服务中心接线员 Guest Service Centre Agent

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.



您认为自己是优秀的宾客服务中心接线员吗？



您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。



1.Process all incoming and outgoing calls accurately and courteously

正确并礼貌地处理所有打进和打出酒店的电话。

2.Drive the business .

积极推动酒店生意

3.Records and controls accurately wake up calls

准确记录并管理叫早服务。

4.Pages guests in co-operation with concerned departments

与相关部门合作，对客人进行呼叫。

5.Records all entries on traffic sheets

将所有条目记录到电话单上。

6.Assists guests with international calls and directory queries

协助客人处理国际长途和号码查询。

7.Calls guests by name whenever possible

尽量称呼客人的姓名 。

8.Pages staff member when requested.

如有需要，对工作人员进行呼叫。

9.Abides by principles of guest privacy

遵守保护客人隐私的原则

10.Handles guests needs or requests and reports complaints to the Telephone Supervisor

满足客人的需要或请求，并向总机主管汇报投诉情况。

11.Aware of local telephone listings and frequently dialed numbers

熟悉当地电话表以及常拨号码。

12.Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。

13.Advises defects on switchboard equipment to Supervisor

向主管汇报总机设备出现的问题。

14.Maintains a clean work environment

保持工作环境的清洁。

15.Attends to all guest queries and requests promptly

及时处理客人的所有问询和要求。

16.Maintains detailed knowledge of the Hotel’s fire, life and safety system

熟知酒店的消防、救生和安全系统。

17.Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。

18.Maintain Hotel Information

保管酒店相关信息。

1、形象良好，声音甜美
2、能吃苦耐劳，有相关经验者优先