宾客服务中心主管
Hotel Brand: Holiday Inn
Location: China, Yunnan, Pu'er
Hotel: Pu'er Jingmai (SYMPJ), Huimin Town, Lancang County
Job number: 146593
1. 指导、监督和协调宾客服务中心的活动。
2. 开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务。
3. 调查关于宾客服务中心及话务员和技术人员的投诉并采取相应措施。
4. 制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施。
5. 对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好。
6. 保持适当记录，以处理酒店计费系统中的电话，并按照品牌标准保持客房情况记录。
7. 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照。
8. 在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为宾客服务中心员工准备高效的工作计划。
Who we are
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
