宾客关系经理-西宁大通假日酒店

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度
• Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照
• Inspects all VIP rooms prior to arrival
• 在贵宾到达前对贵宾房进行检查
• Handle guest complaints and refer them as necessary, follows up on corrective action
• 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
• Compile, analyze and control guest relations’ costs
• 对客户关系部的成本情况进行编写、分析和控制
• Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
• 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请

.• 2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.
• 拥有2年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。