宾客关系经理-北京临空假日酒店
Hotel Brand: Holiday Inn
Location: China, Beijing, Beijing
Hotel: 北京市顺义区南法信镇南陈路35号, 北京市, Beijing, Beijing, China
Job number: A561188653
工作职责：
1、负责建立并维护与VIP宾客的良好关系，提供个性化服务，提升宾客满意度及忠诚度
2、处理宾客投诉及特殊需求，协调相关部门及时解决问题，确保宾客体验
3、定期分析宾客反馈数据，提出服务改进建议并推动实施
4、协助制定宾客关系管理流程及标准，优化服务品质
5、组织并参与VIP宾客的接待、拜访及回访工作
6、培训前台及客服团队，提升整体服务水平
任职资格：
1、大专及以上学历，酒店管理、旅游管理或相关专业优先
2、3年以上高星级酒店宾客服务或客户关系管理经验
3、具备优秀的沟通协调能力及危机处理能力
4、熟练使用酒店管理系统（如Opera）及办公软件
5、英语口语流利，能熟练处理外宾需求6、形象气质佳，服务意识强，具备高度责任心
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
