宾客关系接待员
岗位职责：
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定
2.邀请客人填写HB以及OTA网评
3.欢送住店宾客，询问住客体验
4.熟悉预定资料，了解客情，尤其要记住即将来店的贵宾、常客姓名，了解酒店的所有活动
5.熟悉掌握店内外信息，为来店宾客提供准确的问询服务
其它要求
1.大专以上文化程度，懂得英语
2.专业不限，酒店管理、旅游管理专业人员可优先考虑;
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
